FAQs

Frequently Asked Questions (FAQs) –

General Questions

Q: What makes your skincare products different from other brands?
A: Our products are formulated with high-quality, Customer tested and approved ingredients that are backed by fact finding evidance and free from harmful chemicals. We focus on delivering effective, safe, and sustainable skincare solutions for all skin types.

Q: Are your products suitable for all skin types?
A: Yes! Our products are carefully formulated to work for a variety of skin types, including sensitive, oily, dry, combination, and acne-prone skin. We also offer specific products tailored to different skin concerns.

Q: Are your products tested on animals?
A: No, we are a cruelty-free brand, and none of our products are tested on animals.

Q: Do your products contain parabens, sulfates, or artificial fragrances?
A: No, we prioritize clean beauty by avoiding harsh chemicals like parabens, sulfates, phthalates, and artificial fragrances.

Product Usage & Ingredients

Q: How do I know which products are best for my skin type?
A: We recommend chatting with us via Instagram or consult with a skincare specialists to find the best ingredients for your unique skin concerns.

Q: Can I use multiple skincare products together?
A: Yes, but it’s important to layer them correctly. Start with a cleanser, followed by a toner, serum, moisturizer, and sunscreen in the morning. If you need help creating a routine, we’re happy to assist!

Q: Are your products safe for sensitive skin?
A: Absolutely! Many of our products are designed with gentle, non-irritating ingredients that soothe and protect sensitive skin. Always patch-test a new product before full application.

Q: How long does it take to see results?
A: This depends on your skin type and the product used. Some products, like moisturizers, provide instant hydration, while treatments for acne, hyperpigmentation, or anti-aging may take 4-8 weeks to show visible results.

Orders, Shipping & Returns

Q: Where can I purchase your products?
A: Our products are available on our official website and authorized online marketplaces like amazing and Walmart.

Q: Do you offer international shipping?
A: Yes, we ship to several countries worldwide. Shipping costs and delivery times vary based on location.

Q: What is your return policy?
A: If you’re not satisfied with your purchase, we offer a 30-day return policy for unused or gently used products. Please check our return policy page for full details.

Sustainability & Ethics

Q: Are your products environmentally friendly?
A: Yes, we are committed to sustainability. We use recyclable packaging, ethically sourced ingredients, and minimize our carbon footprint wherever possible.

Q: Are your products vegan?
A: Most of our products are vegan, but some may contain ethically sourced beeswax. Check individual product descriptions for more details.

Q: How does the TRY NOW BUY LATER program work? You are able to purchase the product of desire for no charge on the day of order, you will be fully responsible for shipping cost (see our shipping page for more detail). Your 30 days will start once product has been delivered, You will be given 25 days to fully test out product and 5 days to return item if not satisfied. On day 30 if a return has not been initiated you will be charged with the card on file. *IF ITEM IS NOT RETURNED AND A RETURN WAS INITIATED YOU WILL BE CHARGED AND BANNED FROM MAKING FUTURE

Q: How does the SUBSCRIPTION program work? Once you subscribe for a subscription based product, the product(s) will then be sent to you on a term of choose. (Every 1 month or every 2 months) You can cancel or pause your subscription any time at no extra charge. Enjoy your products without having to checkout every time!